What Integrity means to me – Krzysztof Iskra

Employee values

Integrity – integrity is the bedrock of our culture.

We lead with a culture of integrity, and are fiercely committed to being home to an honest, safe, moral-driven workplace. We consistently demonstrate this through actions not just works, respecting others, keeping promises, and showing personal accountability. We are proudly transparent, meaning we encourage and actively practice sharing information openly, broadly, and deliberately. It strengthens communication, trust, responsibility and stability in – and for – us all.

Krzysztof, from our Poland team, shares his views and experiences of integrity, one of our employee values.

“In my opinion, transparency is paramount. As a Service Manager, I have constant and frequent direct contact with our clients in situations requiring honest and prompt action. Even if the current situation prevents us from responding to the level of customer expectation, I believe that honestly presenting the situation and alternative options is better than fabricating and blurring the issue. Open and honest communication builds trust and stable relationships—both with the client and the team.”

When you think of FrothStop Group and Integrity – how does the company ensure we continuously live through this value?

“At FrothStop Group, we implement the value of integrity through constant contact and information flow between departments. When developing procedures and carrying out our daily work, we prioritise communication at every level. This allows us to freely share feedback and ideas, resulting not only in the continuous improvement of our product but also in creating a pleasant and safe working environment.”

Share a time when transparency was essential in your role—perhaps you had to deliver difficult news, admit a mistake, or share information that others didn’t have. How did you do that?

“Because many of our clients are scattered around the world, and the reliability and performance of our product often determine not only the comfort but also the prestige of our end-customer service, there are times when tight schedules require us to shape shift. So, I always honestly inform the client about our current options, and only through transparency are we able to objectively establish a plan of action and then effectively resolves the issue. Any attempt to diffuse the issue or not directly inform the client of the situation would prevent us from building a serious, long-term business relationship.

“

When have you been accountable for something, even if it wasn’t directly your responsibility? How did you handle it?

“When installing devices in a client’s environment, it often happens that, despite prior presentation of clear technical requirements for connecting our devices on-site, we encounter completely different situations. There’s no blame for the situation; we always seek and find solutions, even if the problems encountered are not our fault. Thanks to our approach and preparedness, we are always able to take responsibility for bringing the situation to a positive conclusion – and we do just that.”

Tell us about a situation when respecting someone else’s view or background improved collaboration or trust within your team or with a customer.

“In our work, we often encounter people and companies with extensive experience in the brewing and catering industries. Because beer, its production, distribution, and serving, has a long history, our modern solutions in this field often clash with traditional approaches. The perfect glass of beer is made up of many factors, so we strive to learn as much as we can from the experience of others. We thoroughly and respectfully analyse every customer suggestion. Knowing that we always value their opinions, customers know they can trust us and that we care about their satisfaction.